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GP AND PRACTICE NURSE APPOINTMENTS

JULY AND AUGUST 2019

Over the past year we have been short staffed by Two GP's due to one leaving and one on Maternity Leave.  One of our Part time Practice Nurses is off on longterm sick. We have tried to recruit replacement GP's but have been unsuccessful and we have been unable to engage Locum GP's to help. We are not the only practice in Hamilton to have this difficulty as there is a Scotland and UK wide crisis in GP recruitment.

Our Part time Practice Nurse has agreed to extend her working week and we have Pharmacy support within the surgery.  With these measure we have freed up some routine GP appointments but with the rising demand the waiting time remains unacceptable.  

At the request of the GP's the Administration/Reception staff have been instructed to gain information on the reasons for appointment requests.  This will enable the staff to give the patients the most appropriate Health Professional to deal with their problems.  This may not always be the GP.  

During July and August our remaining GP's and Practice Nurse have annual leave and at this time we would ask that you be understanding with our Staff while they try and assist you. 

We appreciate that this situation is less than satisfactory but we are trying to provide the best service we can given the stretched resources available to us.

Thank you.

Drs Paterson, Henderson

Texting Service

We have now introduced a texting service for appointments.  Please update your mobile number with reception to receive appointment reminders.

Online prescription service - This service is now functioning fully

If you encounter any problems with this service please contact the surgery.

 

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